What key factor is NOT a concern for operations managers today?

The key factor that is not a major concern for operations managers today is market segmentation. In modern operations management, the primary focus is on optimizing processes, improving efficiency, and delivering quality products or services. While market segmentation plays a role in marketing strategies and understanding customer needs, it is not directly tied to the operational aspects of delivering goods and services.

Operations managers are more concerned with innovating to stay competitive by improving processes and integrating new technologies. Revenue management is crucial as it involves strategies that enable organizations to maximize income based on variable pricing and demand forecasting. Customization has become increasingly important as companies seek to tailor products and services to meet specific customer preferences, requiring flexible operational capabilities.

Thus, while market segmentation informs marketing strategies, it is less of a concern for operations managers compared to the more tactical elements of innovation, revenue management, and customization that directly influence the efficiency and effectiveness of operations.