What is the purpose of "control" in Operations Management?

The purpose of "control" in Operations Management is primarily about comparing feedback against established standards. This involves monitoring performance metrics and assessing whether the actual outputs of processes align with the predetermined benchmarks. When operations managers implement control measures, they can identify deviations from the desired performance, leading to necessary adjustments and improvements in processes. This continuous monitoring helps ensure that operations remain efficient, effective, and aligned with overall organizational goals.

By establishing control within operations, managers not only maintain quality but also enhance productivity by ensuring that processes are functioning as intended. This systematic approach allows for proactive responses to any issues that arise, facilitating ongoing improvements and optimal performance.