What is a primary role of the operations manager?

The primary role of the operations manager is to guide the system through decision-making. This position involves overseeing and coordinating various aspects of an organization's operations to ensure efficiency and effectiveness. An operations manager is responsible for analyzing operational processes, identifying areas for improvement, and making strategic decisions that align with organizational goals. This strategic decision-making encompasses resource allocation, process optimization, and performance monitoring, ensuring that the operations team works cohesively towards common objectives.

In contrast, executing daily transactions may be a part of the operations manager's responsibilities, but it does not encompass the broader role that focuses on strategic guidance. Providing customer service support is important but typically falls under a different department rather than being a primary function of operations management. Lastly, managing external supplier relationships is certainly a significant aspect of operations, but it is one element within the larger scope of decision-making and system guidance that defines an operations manager's role.